Shipping policy

Shipping policy

Affected by the epidemic, the current delivery time limit in some areas of Hong Kong will be delayed due to the epidemic. (If you have any questions, please contact customer service)

1. How much is the shipping cost

•Hong Kong/Macau area:
    Standard shipping fee:HK$38 Hong Kong dollars, more than HK$299 Hong Kong dollars free shipping fee.
    Express shipping fee: HK$120, Free shipping fee for more than HK$1000.
                            
 2. How long will it take me to get the goods
For stock orders, we generally need 1-2 days to process your order.
•Hong Kong/Macau area
Standard shipping:It will be delivered within 3~8 working days after mailing.
Express delivery: 2~5 working days after delivery.
Other regions/countries:For standard shipping orders, it will take about 10-20 working days to arrive after delivery.
 
*For out-of-stock pre-sale orders, we generally need about 15-30 days (the specific time will be mentioned on the product page) to replenish the stock, and it can be processed 1-2 days after the replenishment. After we have processed the order, we can start shipping.
*Delivery time may be delayed due to the epidemic

 

3. What transportation company do you use

Hong Kong/Macau area:Free/standard/express shipping,CooperationSFCourier company.

other areas/country: Free/standard shipping, we use your local postal service, such as U.S. Postal Service, Royal Mail and LePost. For express delivery, we use express companies such as UPS, FedEx or DHL, depending on the recipient's location.

4. Regarding tariffs and taxes

Hong Kong/MacaoRegion: Duties and taxes are not charged.

Other areas: Taxes are related to the recipient's area. The order may require customs duties and taxes, and you will bear these costs.

Please note that JW PEI does not control any customs duties and other taxes. We cannot estimate tax expenses. For more information on these fees, please contact the local customs of the recipient.

5. Wrong address statement

The buyer is responsible for ensuring that the shipping address is entered correctly. If the package is returned due to the wrong address or cannot be delivered, we will not bear any responsibility. If you decide to change the shipping address, please email it immediately after placing the ordercs_hk@jwpei.com contact us.