Shipping Policy

*The Hong Kong official website only supports delivery to Hong Kong and Macau addresses, and shipments cannot be made outside Hong Kong and Macau.

1. How much is the shipping cost

• Hong Kong/Macau Region:

Standard shipping fee: HK$38 Hong Kong dollars, free shipping over HK$689 Hong Kong dollars.

2. How long will it take for me to get the goods

For stock orders, we generally need 1-2 days to process your order.

• Hong Kong/Macau region

Standard Shipping: 2~5 working days after sending out.

*For out-of-stock pre-orders, we generally need about 15-30 days (the specific time will be mentioned on the product page) to replenish the stock, and it can be processed within 1-2 days after replenishment. Once we've processed the order, it's ready to ship.

*Shipping times may be delayed due to the pandemic

3. What shipping company do you use

• Hong Kong/Macau: standard shipping, cooperating with SF Express.

•Other regions/countries:

Free/Standard Shipping, we use local postal services such as USPS, Royal Mail and LePost.

For express delivery, we use courier companies such as UPS, FedEx or DHL, depending on your location.

4. What about duties and taxes?

• Hong Kong/Macau Region: No duties and taxes will be charged.

•Other regions/countries: Taxes are related to the recipient's region. Orders may be subject to duties and taxes, and these charges will be borne by you.

Please note that JW PEI does not control any customs duties and other taxes. We cannot estimate tax charges. For more information on these charges, please contact the recipient's local customs office.

5. Incorrect Address Claim

It is the buyer's responsibility to ensure that the shipping address is entered correctly.

We are not responsible if a package is returned due to incorrect address or undeliverable.

If you decide to change your shipping address, please email us immediately after placing your ordercs_hk@jwpei.com contact us.

6. US warehouse

JW PEI

345 Baldwin Park Blvd

City of Industry

California

91746

United States

Note: For any return, please contact our customer service before you send out the return package.