Return Policy

1. Can I return the goods?

If you are not 100% satisfied with the items you received, we will be very sorry. We are happy to accept your return of the new item within 30 days after receipt of the new item. However, as a small business and an original design brand, our handbags are already very low-priced. In addition to the quality of the handbags, we require customers to bear the returned postage. Thanks for understanding.

-Regarding promotional activities, withthe second half-price or larger discount order product, if you are not satisfied with the product and need to return it, please understand that we cannot refund you at the discounted price.If you are returning the original product in the order, the half-price product in the order will be calculated at the original price for a refund, that is, the order amount minus the original price of the half-price product, and the remaining part will be returned to the customer. Thanks for understanding.

2. How to return

-Contact our customer service and send the relevant information of the order to our customer service via email. Please also inform you of the goods you want to return and the reason.
-You can choose to send it back by yourself. Please contact customer service to obtain the address of the nearest warehouse. When sending out, please put the items in the original packaging and seal it properly. In addition, please contact us to provide the number of the courier note you sent back. So that we can refund you.
-You can also contact us to make an appointment for you to pick up the goods by SF Express. You need to contact our customer service to provide your pickup address and convenient time for pickup. (Please provide the correct time and other information for the appointment. We only provide one-time appointment pickup service. If the pickup at the appointment time provided by you fails, you need to go and send it back by yourself. Thank you for your understanding.)
Sorry, due to the impact of the covid-19, SF Express has suspended its door-to-door pickup service. The opening time of this service will be opened synchronously according to the logistics provider SF Express
-Once we receive your returned package, we will process the exchange or refund to your account within 1-3 working days according to our return conditions.
3. Conditions of return
-You have 30 days to decide whether the product is suitable. If it is not suitable, you can return the product within 30 days.
-The returned item must be in an unused state along with the original packaging.
-We do not accept returns that are worn, damaged, cleaned or altered in any way.
-We do not accept returns sent directly by you without our confirmation. Please contact our customer service before returning.
-We do not accept packages returned using the cash on delivery service. The return shipping fee is non-refundable.
-We do not accept returned goods for secondary sales.
-All clearance items will not be returned after they are sold.
4. What is the return address
If you wish to return the item to the nearest return address, please contact our customer service through your accountcs_hk@jwpei.comAnd provide your order information, our customer service will reply within 24 hours.
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