1. Can I return the product?

We are very sorry if you are not 100% satisfied with the item you received. We will gladly accept your return within 30 days of receiving your new item. However, as a small business and an original design brand, our handbags are already very low priced, and for returns other than handbag quality issues, we ask customers to bear the return postage. Thanks for understanding.

*About promotional activities, if you are not satisfied with the product and need to return the order product with the second half price or greater discount, we will be sorry, and please understand that we cannot calculate the discounted price for you. If you return the original price item in the order, the half-price product in the order will be calculated according to the original price, and the refund will be made, that is, the order amount minus the original price of the half-price product, and the remaining part will be returned to the customer. Thanks for understanding.

2. How to return an item

- Contact our customer service and send order information to our customer service via email. Please also let me know what you want to return and why.
- You can choose to send it back yourself. Please contact customer service to obtain the nearest warehouse address. When sending out, please put the item in the original packaging and seal it properly. In addition, please contact us to provide the courier number you sent back. so we can refund you.
- You can also contact us to make an appointment for SF Express to pick up the goods at your door. You need to contact our customer service to provide your pick-up address and convenient pick-up time. (Please provide correct information such as the appointment time and other information. We only provide one-time door-to-door pick-up service. If the appointment time you provide fails to pick up the package, you need to send it back by yourself. Thank you for your understanding.)
Sorry, due to the impact of the epidemic, SF Express has suspended the door-to-door pickup service. The opening time of this service will be opened synchronously according to the logistics provider SF Express
-Once we receive your returned package, we will process the exchange or issue a refund to your account within 1-3 working days in accordance with our return conditions.

3. Conditions of return

- You have 30 days to decide if the item is suitable, and if not, you can return it within 30 days.
- Returned items must be in unused condition with their original packaging.
- We do not accept returns that have been worn, damaged, washed or altered in any way.
- We do not accept returns that you send directly back without our confirmation. Please contact our customer service before returning.
- We do not accept packages returned using the cash on delivery service. Return shipping charges are non-refundable.
- We do not accept returned items for resale.
- All clearance items are non-refundable once sold.

4. What is the return address

If you wish to return the item to the nearest return address, please contact our customer service through your accountcs_hk@jwpei.comAnd provide your order information, our customer service will reply within 24 hours.
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