Refund Policy

  • Time- We are happy to accept returned goods within 30 days of receipt.
  • Refund method- We will refund your original payment method. In other words, if you pay by credit card, we will refund to your credit card.
  • Item status- The returned items must be kept in a brand new condition and consistent with the original packaging.
  • Refund contact information:
  • Email: cs_hk@jwpei.com
  • Cost- As a small business and an original design brand, our handbags are already very low-priced. In addition to handbag quality problems, we require customers to bear the returned postage. Thanks for understanding

Note: For any return, please contact our customer service before returning the package. We do not accept returns that you send directly back without our confirmation.

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