• Timing - We will gladly accept returns within 30 days of receipt.
  • Refund Method - We will issue a refund to your original payment method. That is, if you paid by credit card, we will refund to your credit card.
  • Item Condition - Returned items must be in new condition and in the same original packaging.
  • Refund contact information: Email: cs_hk@jwpei.com
  • Fees - As a small business and an original design brand, our handbags are already very low priced, and for returns other than handbag quality issues, we require customers to pay for the return postage. Thanks for understanding.
Note: Any returns, please contact our customer service before sending back the package. We do not accept returns that you send directly without confirmation from us.


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